Canceling Your Canva Print Order

When Should You Cancel a Print Order?
You can cancel your print orders directly through your Purchase History within two hours of placing your order. Here's a clear guide to help you through the process.

Understanding Order Cancelation

• **Regular Cancelations:**

- Orders can be canceled within the first two hours. This applies even if there's a print file issue.
- Orders for collection or in-store pick-up cannot be canceled once placed.

• **Force Cancelation:**

- Some orders may need a 'force cancel' if there is a specific issue such as blank files or expired artwork.

How to Cancel Your Order

1. Go to your Purchase History in your Canva account.
2. Locate the order you wish to cancel.
3. If within the first two hours, click on the cancel option.
4. Follow the prompts to confirm your cancellation.

Checking Order Eligibility

• Orders typically allow cancellation within two hours unless specified otherwise.

Note on Special Circumstances

• For pickup orders using FedEx or similar services in the US, cancellations might not be possible immediately after ordering.

If Something Seems Off
If you experience any difficulties during this process or notice an issue, please let us know so we can assist in resolving it. We are always here to help ensure your experience with Canva is seamless and satisfactory.