Addressing Print Quality Issues

Understanding and Resolving Print Quality Issues
When to Use This Guide
Use this guide when you notice that the printed product does not meet your expectations in terms of quality.
Overview of Print Quality Issues
Print quality issues arise when the product doesn't match the expected appearance or design. Common concerns include wrong size, font issues (such as small or thin fonts), and unexpected marks. Here's how you can address these concerns:

1. Wrong Size: Ensure the size specifications were correct during order placement. Consider adjusting and reordering if necessary.
2. Font Issues: Avoid using very small or thin font styles in designs to prevent readability issues. Make adjustments for improved results.
3. Unexpected Marks: Check your original design for any discrepancies that may have caused the marks and adjust accordingly.

Handling Refund Requests
If you prefer a refund over a reprint, and you believe this is the best resolution for your situation, you can proceed with the refund process. Ensure that this choice is communicated clearly in your initial message.
Requesting Extra Quality Checks
In cases where you’ve experienced repeated quality issues (such as a prior reprint did not resolve the problem), you may consider requesting an additional quality check. This is applicable particularly when errors seem to have occurred on our end.
Feedback and Improvements
We value your input and are constantly looking to improve our services. If our guidance doesn’t fully address your concerns, please let us know so we can assist further and enhance our processes. Thank you for trusting us with your print needs!