How to Cancel a Canva Print Order

1. **Identify Your Order**:\n - Locate the order in your Purchase History. You will find a list of your orders, each with a unique item ID that typically starts with 'iA'.\n - If you can't access your invoice or item ID, check your email for the specific design you’d like to cancel. Ensure you know the basic details like design type and paper finish.\n\n2. **Request the Cancellation**:\n - If you have identified your order, you can request cancellation directly if the order is still in a cancellable state.\n - Note that you can cancel an order within two hours of placing it to ensure the request is processed quickly.\n\n3. **Process Following Cancellation**:\n - Once canceled, you may be entitled to a refund or a coupon for reordering, based on the reason for the cancellation.\n - For updates or changes to paper type, design errors, or if you simply do not need the item anymore, a coupon may be issued.\n - Refunds will be processed if the cancellation fits into our refund criteria.\n\n4. **For Issues Not Directly Related to Cancellation**:\n - If you need to change order details such as paper type or update your design, it’s important to make these changes before the order becomes non-cancellable.\n - In cases where the order cannot be cancelled, due to time passage or other constraints, a courtesy coupon may be provided for future use.\n\nNote:\n- If for some reason your cancellation wasn't successful, and you believe it should have been, please let us know. Your feedback is invaluable in helping us improve our processes.\n\nBy following these steps, you can manage your orders effectively and reduce errors. We are here to ensure your experience with Canva is seamless and satisfactory.