Understanding Customs Duties and Taxes for Canva Print

When to Consider Customs Duties and Taxes
This guide helps you understand and address concerns related to customs duties and taxes when using Canva Print services.

Overview of Customs Duties and Taxes
Customs duties and taxes are import fees imposed on goods when they cross international borders. These taxes are typically applied to orders shipped through couriers, especially when delivering to countries like Brazil and other South American regions.

Defining Customs Duties and Taxes
When your order reaches a country, it may be subject to customs duties and taxes. These charges are determined by:

• The product's value, including insurance costs
• Freight charges
• Trade agreements
• The country where the product was manufactured
• The product's specific code as per international guidelines
• Regulations specific to each country

Couriers often inform either the shipper or the receiver when such fees are necessary to proceed with customs clearance and delivery.

Addressing Order Delays Due to Customs
If your order experiences delays because of customs clearance, we apologize for the inconvenience. We strive to deliver your package promptly, but local government regulations must be adhered to. If compensated delays occur, a 20% discount coupon for future orders may be offered.

Handling Billing for Customs Duties and Taxes
At Canva Print, we aim to include duties and taxes in our total during checkout when feasible. Since these fees are managed by your local government, understanding potential extra costs is crucial when placing an order.

Refunds and Proof of Payment
To address customs-related fees, you may be required to provide proof of payment, such as a receipt or bank statement. Once this is supplied, refunds related to your print order will be processed within the standard business timeframe.

Alternative Solutions and Final Notes
We appreciate your patience regarding these matters and hope this guide proves helpful. If you encounter any further challenges or if the information provided here does not resolve your concerns, it’s important to let us know so we can assist you effectively. Enjoy the rest of your day!