Troubleshooting Design Access Errors

When to Use This Guide
This guide is helpful if you're seeing errors like "403/404" or a message saying "You don’t have permission to access this design." Typically, these issues arise when logging in from a different brand or account, or if the design has been deleted.

Understanding Why This Happens
Errors such as 403 or 404 often indicate that you're trying to access a design with the wrong account credentials, or the design is no longer available. Double-check your account to make sure it's the one the design was shared with. It’s also possible the design might have been deleted by the owner.

Resolving Access Errors

1. Ensure You're Using the Correct Account: Make sure you are logged into the account that was granted access to the design.
2. Verify Your Account Status: If you don’t have a Canva account, consider signing up to access shared designs.
3. Check for Deleted Designs: Contact the design owner to confirm if the design still exists.

Viewing Private Embeds on Third-party Sites
When accessing design links with private embeds, follow these steps:

1. Accept Cookies: Click "Accept cookies" when prompted by the website.
2. Allow Cookies: Grant permission for Canva to use cookies and website data during your browsing.
3. Log into Canva: Follow the prompts to either log in or confirm that you are using the correct account.

If these steps do not resolve the issue, please let us know so we can improve our support experience and assist you better.