How to Resolve Access Issues to Shared Designs

Having trouble accessing a shared design? Here's a guide to help you resolve common access issues. This page is for anyone encountering the errors "403", "404", or "You don’t have permission to access this design". These errors may occur if you're logged into the wrong account, accessing a deleted design, or not granted permission to view the design.

When Might You Experience Access Issues?
You may encounter access issues if:

• You're logged into a different brand or account.
• The design was not shared with you.
• The original design has been deleted.

Steps to Resolve Access Problems

1. Ensure you're logged into the correct account. Log out and log back in with the account that has access to the design.
2. Verify that the design is still active and hasn't been deleted by the owner.
3. If you don’t have an account yet, sign up for a Canva account to access shared designs.
4. If you see a message stating you don’t have permission, ensure you are using the correct account or contact the design owner to request access.

Tips for Viewing Embedded Designs

• When accessing a design that is embedded within another platform, you may need to accept cookies and log in to confirm your identity.
• If you encounter a permission error, verify your login account and make sure the design hasn’t been deleted or access hasn’t been revoked.

Remember, if you're having difficulty accessing a design, it's often due to account discrepancies. Double-check your account details, ensure you have a Canva account, and verify the design's status. Let us know if these steps don’t resolve your issue. We're here to help ensure you can view and access the designs you need.

Thank you for using Canva! We are committed to providing you with a seamless design experience.