How to Use Canva's Help Chatbot

Understanding Canva's Help Chatbot
When to Use This Guide?
If you encounter issues while using Canva, our Help Chatbot is equipped to assist you with many common inquiries. Whether it's about your subscription, print orders, or account issues, there's guidance available directly through the chatbot.

Overview of the Help Chatbot
The Canva Help Chatbot provides immediate support for frequent inquiries from users. Available to all who are logged in and speak English, it’s designed to streamline solutions without needing further assistance.

Key Features and How They Work:

1. **Missing Features and Account Verification**: If you notice missing features or subscription issues, the chatbot can verify your account type and ensure you’re logged in correctly. It can even guide you to check across different teams if you're part of more than one.

1. **Handling Subscriptions and Refunds**: For concerns about your subscription, the chatbot can assist with refund processing and will guide you if you need to address a third-party provider like Apple or Google.

1. **Managing Print Orders**: You can check the status of your print orders and manage any changes needed through the chatbot, including initiating order cancellation or requesting a reprint if there's an issue.

1. **Addressing Unexpected Charges**: If an unknown charge appears, the chatbot will help you locate invoice details and identify the correct account.

1. **Application and Account Status Updates**: For users applying for special programs or checking account statuses, the chatbot provides updates and guidance if applications are rejected.

1. **Resolving Design Access Issues**: If you can't find a design, it can assist by confirming you’re accessing the correct account or helping locate your design.

Please let us know if the chatbot isn't able to resolve your concerns fully. We're committed to improving our services and ensuring your experience with Canva is positive.