Troubleshooting Font Upload Issues in Canva Pro

Troubleshooting Font Upload Issues in Canva Pro

When to Use This Guide
This guide is handy for addressing any difficulties you might face while uploading custom fonts in Canva Pro.

Overview
Canva Pro users can upload up to 500 custom fonts. However, you might run into some obstacles during the upload process, affected by various issues such as file format or font licensing.

Common Issues and Solutions

1. **Custom Font File Format**

Ensure you are using supported file formats: .otf, .ttf, or .woff. The file extension should be in lowercase. Double-check if your file meets these criteria.

1. **500 Custom Font Upload Limitation**
2. If you've reached this limit, you'll need to remove some fonts to upload new ones.

1. **Corrupted Font File**

If you receive an error message stating the font file could not be read, it might be corrupted. Try obtaining a fresh copy of the font file from the source and upload again.

1. **Font Licensing**

Ensure your font is licensed appropriately to be used in Canva. Some fonts, like Adobe Originals, have restrictions and cannot be uploaded.

1. **No Error Message, Can't Upload**

If you can’t upload but don’t see an error message, confirm your internet connection is stable. Also, retry uploading in supported file formats.

Advanced Tips

• **Handling Duplicate Fonts**

Canva might recognize fonts of different weights as duplicates. By updating the metadata in the font file, you can solve this issue.

• **Managing Fonts Across Brands**

Fonts assigned unique IDs stay attached to the specific brand where uploaded. When copying designs between brands, replace text with fonts linked to the new brand.

If these solutions don’t resolve your issues, please let us know so we can work to improve your experience.