Troubleshooting QR Code Scanning Issues

When to Use This Guide and Overview:

QR codes are handy tools that transform printouts into interactive experiences. Each QR code consists of a pattern of black squares and dots, often unlocking valuable information when scanned. If you’re having difficulty scanning QR codes on your Canva printouts, this guide will help you troubleshoot and potentially fix the issue on your own.

Adding a QR Code:

You can easily add QR codes to your designs through the editing features available in Canva. When placing a QR code, ensure it is well-situated and prominently displayed in your design.

Best Practices for Designing with QR Codes:

1. Make It the Minimum Size:

- Ensure your QR codes are no smaller than 2 x 2 cm (or 0.79 in x 0.79 in). This size helps scanning apps read the code easily.

1. Shorten the URL:

- Use a shortened URL to make the QR code more effective. Shorter URLs lead to less complex codes that are easier to scan.

1. Utilize Color Contrast:

- Apply strong color contrast to make your QR code stand out against its background; steer clear of transparency effects.
- If maintaining contrast is a challenge, frame the QR code with a solid border in a contrasting color.

1. Keep It Clean:

- Avoid placing text, images, or any other content too close to the QR code to prevent scan errors.

1. Leave Enough Quiet Zone:

- Ensure a clear zone around the QR code to separate it from surrounding elements. This quiet zone should ideally be at least four times the width of your QR code’s modules.

What to Do if You Can’t Scan the QR Code:

If you experience a persistent issue scanning a QR code on your Canva printouts, try the following steps:

• Confirm the QR code follows the size and design recommendations mentioned above.
• Check your scanning device to ensure it is functioning correctly and its camera is clean and unobstructed.
• Try using a different scanning app or device to rule out any device-specific issues.

If you find the issues persist despite following these tips, you’re welcome to reach out to us. We’re here to help make sure your experience with Canva is smooth and successful.