Finding Missing Designs on iOS Devices

When to Use This Information
If you're unable to find your designs upon logging into the app on your iOS device, this guide will help you explore possible reasons and solutions.

Overview
Sometimes, designs may seem to be missing due to a few simple reasons. This guide will help you check common scenarios and provide steps to ensure you're in the right account and team.

Possible Reasons for Missing Designs

1. Logging into an incorrect account.
2. Being part of multiple teams and accessing the wrong one.
3. Removal from a team.
4. Designs deleted by another user with access.

Steps to Recover Missing Designs

1. Verify Login Details: Make sure you're using the correct email address without typos.
2. Check Team Access: If you belong to multiple brands or teams, ensure you're viewing the right one by using the Menu > Dropdown beside your name.
3. Explore Other Accounts: Check other Canva accounts that might be linked to a different email.

If Designs Were Deleted

• Check the Trash Folder: Deleted designs are stored here for 30 days. Restore them by navigating to Menu > Trash > and tapping the three dots on your design, then selecting Restore.

Recovering Designs from a Previous Team

• If removed from a team, inform the team owner and request re-invitation to regain access to your designs.

Verifying Design Deletion

• Check if your designs are in the Trash or if they've been permanently deleted.

Let Us Know
If these steps don't resolve your issue, please provide details about the missing design and screenshots of your Canva homepage. We're here to ensure your designs are where they should be. Thank you for your cooperation!