Recovering Lost Designs and Folders in Canva

When to Use This Guide
This guide is useful if you’re trying to find missing designs or folders in Canva. It provides straightforward instructions to help you locate lost content effectively.

Overview of Assistance for Missing Designs or Folders
Sometimes, designs or folders in Canva can seem to disappear. Here are some common reasons for missing designs or folders:

Missing Designs:

• You might be logged into the wrong Canva account.
• You could be accessing the wrong team if you're part of multiple ones.
• You may have been removed from a team.
• Your designs might have been deleted by someone who has access to your account.
• The team where you created the designs might have been deleted.
• Your design may have been deleted by content moderation.
• You cannot locate the design used for a print order.

Missing Folders:

• The folder might have been deleted.
• The folder might have been unshared.
• You might have been removed from the brand or team where the folder was created.

Step-by-Step Guide for Recovering Missing Designs

1. Check if you’re logged into the correct account and accessing the appropriate team.
2. If you have multiple Canva accounts, log in to each and check the Projects tab for your design.
3. Verify if you've been removed from a team where the design was created.
4. Check if the design was deleted — designs can be found in the Trash for 30 days.
5. Ensure the team where the design was created hasn't been deleted.
6. Confirm that the design wasn’t created in a different account or team.
7. Was the design created in a deleted account? If so, recreation might be necessary.
8. Designs created in apps through the Canva button might need to be accessed through the original app.

If the guidance does not resolve your issue, let us know so we can further assist in resolving your concerns.