Troubleshooting: Not Receiving Marketing Emails

When to Use This Guide
If you're subscribed to our newsletters but not receiving marketing emails, this guide can help you.
Overview
If you've noticed that you are not getting marketing-related emails from us even though you are subscribed, there might be a few reasons why this is happening. It's important to verify your email settings and other potential issues.
How to Resolve Issues with Marketing Emails

1. **Check Your Email Preferences:**

- Ensure you have opted in for marketing emails within your account settings. You can do this by logging into your account and checking the notifications preferences.

1. **Inspect Your Spam or Junk Folder:**

- Sometimes, emails mistakenly land in the spam or junk folder. Check there to make sure our emails aren't being categorized incorrectly.

1. **Verify Your Email Address:**

- Ensure that the email address you've registered with us is correct and active.

1. **Remove Possible Blocklist Entry:**

- If you believe your email address may be on a blocklist, you can request removal. Confirm the email needing removal is correct, and we'll guide you through the next steps to resolve this.

1. **Check Email Filtering Settings:**

- Review your email service's filtering settings to make sure emails from us aren't being filtered out.

1. **Review Account Status:**

- Verify that your account is in good standing and there are no outstanding issues that might restrict email receipt.

We hope this helps you get your marketing emails up and running smoothly. If you're still encountering issues, please inform us so we can assist you further. Thank you for your patience!