Using Canva Desktop App: Setup and Troubleshooting

Getting Started with Canva Desktop App
When to Use This Guide
Explore this guide to get started with the Canva Desktop App, learn about its system requirements, download process, and troubleshoot common issues.

Overview
Canva Desktop App provides all the features of the web-based version with the added advantage of offline editing. It is available for both Windows and Mac OS, allowing easy access directly from your desktop.

System Requirements
Ensure your computer meets these basic system requirements for optimal performance:
For Windows:

• Processor: At least 1 GHz (dual-core) or faster
• RAM: Minimum 1 GB (4 GB recommended)
• Operating System: Windows 10 (Version 1909) or higher
• Free Space: 1 GB

For Mac:

• Processor: 64-bit Intel or Apple M1
• RAM: Minimum 2 GB (4 GB recommended)
• Operating System: macOS 10.15 Catalina or higher

Note: Support for macOS 10.13 (High Sierra) and 10.14 (Mojave) will end on April 10, 2024.

Downloading the Canva Desktop App
To download the Canva Desktop App, simply head to the official Canva website and follow the prompts to download the app suitable for your operating system.

Updating the Canva Desktop App
The Canva Desktop App automatically installs updates. If you experience issues, you may need to uninstall and reinstall the app to receive the latest update.

Troubleshooting Common Issues
Dragging Tabs to a New Window
If you are unable to drag a tab to a new window, follow these steps:

1. Ensure you are in the correct mode by checking your account settings.
2. Check if you have the latest app version:

a. Select 'Canva'.
b. Click 'About Canva'.

1. If updated, reset app data:

a. Go to 'Help' > 'Troubleshooting' > 'Reset App Data'.
b. Confirm by clicking 'Yes'.

1. Sign back in and try the feature again.

Operating System Compatibility for macOS Users

1. Please upgrade to macOS 10.15 or later to ensure continued functionality.

We hope this guide helps you with your Canva Desktop App experience. If you encounter persistent issues, let us know so we can improve your experience.