Understanding Your Amazon Enterprise Account Changes

When to Use This Page and Overview

If you are an Amazon user finding your subscription canceled without request, this page provides helpful insights into recent changes. Amazon recently updated its account structures, refunding paid users and integrating them into the Enterprise Organization. Emails were sent to inform users of these changes, yet some may still have questions.

How to Verify Your Account Status:

1. Use your Amazon email to check your Brand membership. You should find that you were moved to the Amazon Enterprise brand.
2. If your old subscription appears canceled under "Voluntary," a refund was also processed for the latest invoice.

Common Concerns and Explanations:

• **If you ask why your account was canceled:**

Your membership was moved to an Amazon brand on Canva, as announced via email. A prorated refund was made to get you into the new billing setup. Your account remains active, and your designs are fully accessible. For more details, FAQs are available on request.

• **Were all affected users added to the Enterprise team?**

Yes, only those transitioning were given refunds and cancellations.

• **Did you receive prior notice regarding these changes?**

Yes, Amazon communicated the changes ahead of time.

Let us know if you have any further questions. We are here to ensure your experience remains smooth and productive. Happy Designing!