Understanding Prorated Refunds for Canva Pro

When to Consider a Prorated Refund for Canva Pro
If you have a yearly Canva Pro subscription and want to cancel or downgrade, you might be eligible for a prorated refund based on the unused days left on your subscription.

How to Request a Prorated Refund:

1. Go to the invoice section where your payments are managed.
2. Select the option to initiate a refund.
3. Choose the reason for your refund request.
4. Select 'Prorated Refund' to ensure you receive a refund for the unused portion of your subscription.
5. Enter the date from which you are requesting the refund.
6. Specify the number of members, if applicable, for whom the refund is requested.
7. Verify the refund amount displayed and proceed with confirming the refund.

If these steps do not resolve your issue, please notify us, and we'll help ensure your concerns are addressed effectively.