Resolving Canva Pro Subscription Issues on iOS

Resolving Canva Pro Subscription Issues on iOS

What to Do If You Can't Access Canva Pro Features
We understand how frustrating it can be if you’re unable to access the premium features you subscribed to on Canva Pro through iOS. Here's a guide to help you resolve this issue.

When Should You Use This Guide?
This guide is helpful if you've subscribed to Canva Pro via the Apple iTunes App Store but are experiencing difficulties accessing the Pro features.

Key Steps to Resolve Canva Pro Subscription Issues:

1. **Confirm Your Subscription Purchase**

- Ensure you have proof of your subscription purchase from the iTunes App Store. This may be an Apple transaction receipt, an email confirmation from Apple, or a screenshot of your subscription list in the App Store.

1. **Access Your Apple Receipt ID**

- Open the Canva app on your phone.
- Navigate to the Menu and click the dropdown arrow next to your account name.
- Select 'Account settings' and go to 'Subscription'.
- Click 'Generate Receipt ID', then 'Copy Apple Receipt ID'. You'll need this to verify your subscription.

1. **Visit the Canva Account Page**

- Verify if your account reflects the active Canva Pro subscription and ensure it is linked to the correct team if you have multiple teams.

1. **Troubleshooting Discrepancies**

- If your Apple Receipt ID does not return results, retry the Canva Pro upgrade on your device using the same Apple ID. This process should not incur additional charges if done correctly.

1. **Still Having Trouble?**

- If you've retried the upgrade process and the subscription still isn't active, consider transferring your subscription. While we can't directly transfer subscriptions across accounts, we have a workaround that may help.

Handling Unusual Scenarios:

• If there was a typographical error in the email address used for your subscription, ensure you’re logging into Canva with the correct one.
• If you were charged but never actually activated your subscription, retry the upgrade process using your Apple ID.
• For email discrepancies or any confusion regarding subscription status, you may need to adjust settings via your Apple ID or undergo a manual verification process.

Your feedback is essential. If these steps do not resolve your issue, please let us know, and we'll ensure you receive further assistance. We are committed to making your experience enjoyable and flawless.