Troubleshooting Download Issues for Your Designs

When to Use This Guide on Download Issues
If you're facing trouble downloading your designs, this guide is for you. It covers various issues you might encounter, including video downloads, shifting elements, corrupted files, and more. Follow these steps for solutions.

Overview of Common Issues
Sometimes, you may experience difficulty downloading your designs for various reasons. This guide provides steps to resolve common issues, helping you complete your download successfully.

Solutions for Video Download Failures

• **Video won't download:** If your video doesn't download, ensure your device has finished uploading all videos. A broken or corrupted video file can also prevent downloading.
• **Video starts but fails to download:** Factors like video length, frame rate, or numerous elements might interrupt downloading. Consider trimming or splitting long videos and reducing elements per page.
• **Video download blocked:** Unfinished uploads or corrupted files can block downloads. Complete all video imports before attempting to download.

Fixing Shifting Elements and Alignment Issues
If text or elements shift in your downloaded design, try these:

• Download using a different web browser. Each might display alignment differently.
• Update your browser if needed.
• Manually adjust and save your design before downloading.

Handling Corrupted Elements
For elements that appear corrupted:

• Replace the corrupted element from our media library.
• Ensure any premium elements are not hidden or mistakenly included in your design.

Managing Hidden Premium Elements
If you're prompted for payment for hidden premium elements:

• Highlight all elements to locate hidden premium items.
• Move the hidden elements into view to delete or replace them.

Solving Export Error Messages
Should you encounter export errors:

• Check if all images meet resolution requirements.
• Ensure designs are approved for download.
• Confirm every video and page is intact and available.

If you try these solutions and still have trouble downloading your design, please let us know so we can help improve your experience. We aim to ensure your designs are downloads smoothly and without issues.