Request tax-exempt invoices

If your business is eligible for tax exemption, here are some things you need to know before requesting a tax-exempt invoice.

Before you request

Prepare the following details before requesting a tax-exempt invoice.

European Union (EU)

• VAT number
• Proof of business (e.g. Certificate of Incorporation, Tax ID Certificate, link to your business’s website, official company letterhead)

Other countries

• Date of request
• Name of requestor
• Type of Canva product
• Invoice number
• Client name
• Client contact person
• State
• Original invoice
• Proof of tax exemption

Requesting tax-exempt invoice

If you have the complete requirements above, you may submit a request to our Support team.

How to check tax-exempt status

If you have submitted a tax-exemption request, here’s how you can check its status.

1. From the homepage, go to  Settings.
2. Go to  Billing & plans.
3. Refer to your tax exemption status under the Tax exemption for your team section:
   • Pending approval - Your Tax ID has been submitted and is currently awaiting validation. This process typically takes just a few minutes.
   • Conditionally approved - Your Tax ID will need manual validation. While in this status, your invoices are tax-exempt.
   • Active - Your Tax ID has been successfully validated and approved.
   • Revoked - Your Tax ID was found to be invalid during the validation process. To fix this, update the Tax ID and/or country and re-submit. If the issue persists, contact our support team.