Handling Charges on an Unintended Card

When to Use This Guide
If you’ve noticed a charge on a card that you didn’t intend to use, this guide will help you through the steps you can take to resolve the situation.

Overview of the Issue
Sometimes, payments might be processed on an unintended card. While transferring charges between different payment sources is not currently available, there are some steps you can follow to address this issue.

Steps to Address Charges on the Wrong Card

For Premium Elements Purchases:

1. Check the details of the charge to determine which card was used.

- It’s important to confirm the amount and the last four digits of the card.
- If the charge was on an unintended card, please continue with the following actions.

1. Know that we currently do not offer charge transfers between different payment methods.
2. Ensure future transactions are made with your preferred card by updating your payment details in your account settings.

For Subscription Charges:

1. Identify the subscription charge and verify the card that was utilized.
2. If the wrong card was charged, you have the following options:

- Cancel your current subscription.
- Request a refund for the subscription charge.
- Set up a new subscription using your chosen card.

1. To proceed, update your payment information in your account settings to ensure the correct card is used for future payments.

Processing Refunds

• If a refund is applicable, please note that it may take up to 10-20 business days, depending on your bank’s procedures.
• Make sure to follow up with your bank for any updates regarding the refund.

For Further Guidance
If these steps do not resolve your situation, please let us know. We value your feedback and are committed to helping ensure your experience with us is smooth and satisfactory.