Refund Process to Original Payment Card

Understanding Refunds to Your Original Payment Card

When Can You Expect a Refund?
If you need a refund for a purchase, it's important to know that refunds can only be processed to the original card used during the transaction. We cannot transfer refunds to a different card.

How to Manage Refunds
If the card you originally used has expired or been canceled, don't worry—the refund will usually be credited to your replacement or new card by your card issuer. It’s a good idea to let your bank know you are anticipating a refund from a Canva transaction so they can assist you appropriately.

Steps to Ensure a Smooth Refund

Ensure you are aware of the card that was charged at the time of your transaction.
If your card details have changed since the original transaction, contact your bank for guidance on how the refunded amount will be processed.
Monitor your account for the refund within the timeframe specified by your card provider or bank.

What to Do If You Need Further Clarity?
Let us know if there's anything more you need to understand about your refunds, and we will do our best to help clarify any issues.