Understanding Bank Charges and Multi-Currency Fees

When to Use This Guide
This guide is designed to assist you in understanding bank charges related to multi-currency transactions when using Canva. Whether you're subscribing to Canva Pro or purchasing premium elements and printed products, this guide will help you comprehend why additional fees may appear on your bank statement.

Overview of Bank Charges
Canva predominantly uses the US dollar for online transactions. This means that when your purchase is processed through a foreign bank, especially outside the USA, Brazil, or Mexico, you might encounter foreign transaction fees. This guide explains how these fees work and what you can do if you encounter them.

Best Practices and Solutions

Checking for Bank Charges:

• Review your bank statement to identify the exact charge from Canva and any additional bank fees.
• Keep in mind that services like PayPal may impose fees based on the location of the banks involved rather than the type of currency used. If you notice an unfamiliar fee, please contact your bank for clarification.

Handling Additional Fees:

• Canva cannot process refunds for fees imposed by your bank, such as foreign transaction fees or cross-border fees. We recommend discussing these fees with your bank directly to understand and potentially dispute them.

Understanding Foreign Transaction Fees:

• Canva transactions are conducted in US dollars to standardize trade internationally. Any differences in the amount refunded may occur due to daily fluctuations in currency exchange rates.
• We can refund the original dollar amount charged but cannot cover additional fees charged by banks.

Switching to Local Currency:

• We are expanding support for localized currency pricing in various regions, including Australia, the European Union, Brazil, Mexico, and select Asian countries like the Philippines, Japan, and Singapore.
• If your local currency is supported, check whether your last subscription charge occurred within the past 180 days to adjust your account settings accordingly.

Tips for Using Local Currency (where supported):

• Make sure that your card, issued by a local bank, is linked to your account and set to your local currency by default.
• For cards and bank accounts outside the US, ensure your details reflect your local billing requirements to enable pricing in your preferred currency.

Next Steps and Contact:
If you have further questions or experience unexpected transactions, please let us know your feedback so we can better assist you with your inquiries.

Thank you for allowing us to support your creative journey. We’re here to ensure your experience with Canva is smooth and rewarding.