Understanding Charges for Additional Team Members

1. This guide helps to clarify why these charges occur and how they are applied.\n\nHow Charges Are Applied for Added Team Members\n\nUnderstanding how Canva charges for added team members: \n- When you add a team member during an active subscription, Canva offers an 8-day window where there is no immediate charge. This window allows you to decide if you want to keep the member in your team without an immediate billing impact. \n- After 8 days, a charge for that member becomes applicable, covering the initial inclusion period.\n- Charges for additional members depend on when they were added—whether during a free trial, a monthly, or a yearly plan.\n\nStep-by-Step Guide to Managing Team Members\n\nChecking Your Subscription and Team Member Charges\n1. Review your subscription timeline to see if any members were recently added.\n2. Note: In Canva, each added member incurs a subscription fee.\n\nManaging Your Team Members\n- If a team member was added during a free trial, the charge commences upon the transition to a paid plan.\n- For members added during an active subscription: \n - On a monthly plan, charges are adjusted based on the total number of members added shortly before your subscription renews.\n - On a yearly plan, a pro-rated charge applies for members added over the preceding months.\n\nInstructions for Removing Team Members\nIf you decide not to keep a team member, simply follow these steps to remove them and avoid future charges: \n1. Visit the Teams page in Canva and click on the 'People' tab.\n2. Scroll to the 'Members' section.\n3. Click the 'Role dropdown' next to the member you wish to remove.\n4. Select 'Remove from team' to remove them. \n\nIt’s important to remember that removed members will lose access to any designs they created with the team. You also won't see the designs they shared while part of the team.

Confirming Removal and Next Steps

• After successfully removing a member, you should not incur additional charges in subsequent billing periods.

Let Us Know If You Need Further Help
If this information does not resolve your issue, let us know so we can assist you further. We are here to ensure your team management and billing are handled smoothly."}