Managing Charges from Third-Party Apps

Handling Charges from Third-Party Apps

When to Refer to this Guide:

This guide is useful if you notice unexpected charges from a subscription or credits on a third-party app while using Canva.

Overview:

While interacting with third-party apps through Canva, it's possible to incur charges for subscriptions or credits specific to those apps. We are here to help you understand how you can manage such charges effectively.

Steps to Address Charges from a Third-Party App:

Identify the App: Look for the app name to see which third-party service may have charged you. The app's name often appears in phrases like 'Created by [name of app]'.
Visit the Support Page: Once you've identified the app, you'll need to visit the app’s official website. Typically, you will find a ‘Contact Us’ or ‘Support’ page at the bottom of their website.
Reach Out to the App: Follow the instructions on their contact page to submit your inquiry. This might include filling out a contact form or using any other contact details they provide.
Stay Informed: Keep track of your communications with the app's team to ensure your concerns are addressed effectively.

We hope this helps you manage your subscription or credit inquiries with third-party apps. Let us know if these steps work for you or if further clarity is needed to resolve your issue.