Managing Your Account and Billing Inquiries

Managing Your Account and Billing Inquiries

When Should You Use This Guide?

This guide is designed to support you in managing various account and billing-related inquiries you might have with our services. Whether you're looking to transfer a design folder, report subscription issues, or understand how to manage your business subscriptions, this document will provide the necessary guidance.

Overview:

This document covers different topics related to account management and billing, including:

• Transferring design and folder access to ensure your projects are organized efficiently.
• Reporting any issues with your subscription to maintain uninterrupted service.
• Handling billing concerns especially if you are managing offline clients or require flexibility.
• Managing subscriptions effectively for business purposes, including cancellation and refunds.
• Verification processes concerning domain actions to maintain security and peace of mind.
• Procedures for changing team ownership to ensure smooth transitions within your team.
• Addressing reseller and public sector lead inquiries to facilitate business needs.

Steps and Best Practices:

1. **Design and Folder Transfers:** Make sure your designs and folders are accurately categorized by accessing your account settings and following the steps to transfer ownership when necessary.

1. **Subscription Management:** Regularly check your subscription settings to confirm everything is as expected. If you encounter a problem, adjustments can be made within the account settings.

1. **Billing and Offline Clients:** For any billing concerns, particularly with offline transactions, ensure you review your account history and verify the information presented.

1. **Business Subscription Management:** Maintain consistency by reviewing the status of managed subscriptions regularly. If a cancellation is required, ensure it is completed before the next billing cycle.

1. **Domain Verification and Capture:** Secure your domain by completing the verification steps through your account settings.

1. **Team Management:** Review current team member roles and limits regularly. If ownership needs to be transferred, follow the outlined process to update team ownership efficiently.

Note:

If you find that the information provided here does not address your needs, do let us know, and we will assist you further with your request.