Understanding Canva's Compensation Process and Options

When to Consider a Compensation Request and Overview of the Process
If you’ve experienced an inconvenience due to a Canva incident, here's an overview of our compensation process. Sometimes, unforeseen incidents may impact your current projects. While we strive to maintain consistent service, there may be times when unforeseeable factors affect our platform's availability.

How to Handle Compensation Concerns

1. Understanding the Situation: We sincerely apologize for any disruptions to your design process. Despite our best efforts to provide continuous, uninterrupted service, some outages may occur. You can use Canva at your own discretion knowing this possibility. We hope everything has returned to normal and encourage monitoring the platform’s status for updates.

1. Exploring Compensation Options: If you're interested in possible compensation due to a service disruption, here's what you need to know:

- For frequent users on a free or monthly subscription, we may offer a one-time 30-day free trial of Canva Pro. This gesture is to help you continue creating wonderful designs.
- Annual subscribers may receive a pro-rated refund equivalent to one month (up to $9.95 USD) based on unused days left in the subscription.

1. Accepting or Declining Our Offer:

- If you wish to accept the complimentary subscription or refund, let us know. This offer will be reflected in your next billing date or processed with your bank.
- We respect your decision if this offer isn’t suitable. Feel free to inform us, and we will reevaluate your situation.

1. Confirming Your Acceptance:

- Once you confirm your decision, we will activate the 30-day free Canva Pro trial or process the refund. It may take up to 20 business days for a refund to be completed, depending on your financial institution.

What if You Need Further Help?
Our aim is to ensure a seamless experience for you. If you think there’s more we can do regarding your query or compensation request, please let us know so that we can better assist you. We appreciate your patience and understanding as we address your needs. Thank you for being a part of the Canva community.