Understanding Charges for Added Team Members

When to Use This Information
If you need help understanding why a charge was applied after adding a team member, this guide will provide you with the necessary information and steps to manage your team effectively.

Why Were You Charged for Added Members?
Adding a new member to your Canva team may result in additional charges. This happens when your subscription automatically updates to accommodate the team expansion. Keep in mind that pricing varies based on the subscription plan.

Steps to Manage Team Members and Charges

1. **Removing an Added Team Member**: If you added a member and want to remove them to avoid future charges, follow these steps:

- Go to your Settings.
- Select People from the side menu.
- Find the person you wish to remove and click the role dropdown next to their name.
- Choose Remove from team.
- Note: The person removed will no longer have access to designs they created within the team.

1. **Replacing a Team Member**: If you're considering replacing someone instead of merely removing them:

- Go to your Settings.
- Select People from the side menu.
- Remove the existing member as described above.
- Invite the new person to join the team.

Unintentional Additions
If you do not recall adding a new member, here are some ways a member may have been added unintentionally:

• An invite link shared with others was used.
• Team discovery settings allow domain-wide joining.
• Inviting or sharing designs invited a user inadvertently.

Review these options to understand how a member may have been added. To remove an unintended member, use the steps outlined above.

Let us know if this information was helpful or if you need additional guidance!