Understanding and Managing 3DS Authentication for Payments

Understanding and Managing 3DS Authentication for Payments

When to Use This Guide
This guide will help you understand how 3DS (Three-D Secure) authentication works with your card payments and how to manage it if you encounter issues. This information is useful when you need assistance with verifying a payment or understanding why a payment may be blocked.

What is 3DS Authentication?
3DS, or Three-D Secure, adds an extra layer of security to card payments by requiring a two-step verification. When you make a payment, your bank or card provider might ask you to verify the transaction with a one-time password or through their mobile app.

Why Payments Might Fail
Sometimes, payments might not go through if the 3DS verification is not supported or completed. This often occurs because the payment is flagged as high-risk by the bank or payment provider.

How We Support 3DS Verification
We support 3DS for one-time payments. If your payment requires 3DS verification, you will be prompted to complete this step. This process aims to ensure your payment is secure rather than automatically failing without explanation.

Steps to Complete 3DS Verification

1. When prompted, follow the instructions on the screen to enter the one-time password or authenticate via your bank's app.
2. Ensure your contact details with your bank are up-to-date to receive verification requests promptly.
3. After successful verification, your payment should proceed smoothly.

Common Questions

Do I Need to Authenticate Each Time I Make a Payment?
3DS authentication applies to single payments. Whether you need to verify multiple times depends on your bank or card provider's security checks.

Encounter Issues?
If you're still having trouble with 3DS verification and your payment isn't processed, please let us know so we can look into it and provide further guidance.

Thank you for choosing us! We are here to make your experience seamless and secure.