Understanding and Resolving Duplicate Charges for Canva Pro

When to Use This Guide
Use this guide if you notice multiple charges for Canva Pro on your account. This is often due to multiple teams or accounts with active subscriptions.

Overview
If you are seeing more than one charge for Canva Pro, it might be because you have multiple teams with separate subscriptions or possibly another account with an active Canva Pro subscription.

Steps to Resolve Duplicate Charges

1. **Check Your Account Details:**

- Review your invoices and account information. It is possible there is a subscription under a different account.

1. **Review Team Subscriptions:**

- If the charges are due to multiple teams, consider whether you need all these subscriptions. If not, you can cancel the unnecessary ones.

1. **Address Added Member Charges:**

- If there are charges for added members on your team, evaluate your team setup to avoid extra charges.

1. **Cancel Unneeded Subscriptions:**

- Go to your account settings and manage your subscriptions. If you can't cancel from your end, identify the team for us, and we'll assist in adjusting your subscription.

1. **Refunds for Canceled Subscriptions:**

- After canceling, a refund will be initiated. Expect to see the funds in your account within 10-20 business days, depending on your bank's processing times.

Need Further Assistance?
If these steps do not resolve your issue, please let us know so we can help with the matter.Your satisfaction is important to us, and we're committed to ensuring you have a smooth experience. Thank you for using Canva Pro.