Understanding Charges Due to Timezone Differences

Why You Might Be Charged Earlier Than Expected
Understanding Charges Due to Timezone Differences

When Should You Use This Information?
This guidance is for you if you believe you have been charged a day before the end of your free trial period.

Overview
At Canva, our free trial is a one-time offer, and our billing system operates on the Greenwich Mean Time (GMT) timezone. This may result in an appearance that you have been charged earlier than expected because your trial period's end time is calculated based on GMT.

What You Can Do

1. Check Your Subscription Details:

Review your subscription renewal date to ensure that the charge timing aligns with the GMT timezone. This can help clarify any misunderstandings about early charges.

1. Understanding the Billing System:

Our billing operates based on GMT, which means the end time of your trial is calculated using Coordinated Universal Time. This knowledge can help anticipate any perceived early charges.

1. Handling Unexpected Charges:

If you decide to cancel your subscription just a day before the trial ends and notice an early charge, keep in mind that this is due to our billing system operating on GMT.

If you have decided not to continue and are eligible, a refund can be processed. After this, you will revert to the standard version so there will be no further charges.

1. Refund Processing:

If a refund is applicable, please be aware it may take 10–20 business days for the funds to appear in your bank account, depending on your bank’s processing timelines.

Need Further Assistance?
If this information does not resolve your issue, you are encouraged to let us know so that we can provide additional help and ensure your concerns are addressed.

Thank you for your understanding and patience as we work to ensure your experience with Canva is a positive one.