Understanding Your Credit Card Authentication Charges

When to Use This Guide:
This guide helps you understand credit card authentication charges you might notice on your bank statement. These charges check the validity of your card and are automatically reversed or refunded according to your bank’s process.

Credit Card Authentication Charges:
Credit card authentication charges can vary based on your country:

• **Brazil**: 5.00 BRL
• **Mexico**: 20.00 MXN
• **Netherlands**: Between 0.10 EUR for SEPA payments and 1.2 EUR for others
• **India**: 75.00 INR
• **Philippines**: 50.00 PHP
• **Russia**: 75.00 RUB
• **Vietnam**: 25,000 VND
• **United States (Experiment)**: 1.00 USD
• Other countries may have a standard charge of 1.00 USD.

Please note: PreAuthorization is available in most regions. It is not available in China and Colombia.

Checking Your Bank Statement:

1. If you see an unfamiliar charge on your statement, check if it matches the listed credit card authentication charges.
2. Consider if you recently added a new card or upgraded your account, as this might coincide with these charges.

Steps if an Authentication Charge Appears:

• If your charge amount does match, rest assured it will be reversed as per your bank's processing times.
• Verify the payment attempt ID on your bank statement if available.
• If a payment method is requested for further verification, kindly provide it if possible.

What to Do If a Charge Isn't Reversed:
Should the charge not be reversed after the usual banking period, ensure you have a refund receipt or further evidence if needed.

Additional Notes:
For any unresolved concerns, feel free to provide feedback so we can offer any additional assistance needed. We are keen to ensure all such credit card charges are promptly addressed and managed correctly.

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