Troubleshooting Sign-Up Issues for Your Canva Account

**When to Use This Guide**
Use this guide if you're having trouble signing up for a Canva account. This document will provide solutions and steps to help you with common sign-up issues that may arise.

**Overview**
This guide covers frequent problems users may face when trying to register for a Canva account and outlines straightforward solutions to overcome them. It focuses on a smooth sign-up experience with step-by-step guidance and useful tips for typical errors.

**Common Sign-Up Issues**

**Using an Invalid Email Address**
If you're receiving an error message about an invalid email address, it's possible you're using a temporary or disposable email address, which Canva does not support. These are often generated online and are typically not valid for signing up.

**How to Identify a Disposable Email**
To verify if your email is classified as disposable, consider using general online tools that can check your email's domain. Be sure to check only the domain part of your email address. If it's labeled as suspicious or invalid, you'll need to use a different email address.

**Using an Aliased Email Address**
Canva does not support signing up with an aliased email address (e.g., [e-mail] or [e-mail]). Please use your primary email address without any aliases to create a new account.

**Note**
If these solutions don't resolve your issue, please let us know so we can assist you further. Your feedback helps us improve our support.