Understanding Compromised Password Notifications and Account Security Measures

When You Might Receive a Compromised Password Notification
If we detect unusual activity on your Canva account that indicates your password might be compromised, you'll receive this notification. This helps us safeguard your account by performing a mandatory password reset during your next login attempt.

Why We're Sending You This Notification
To ensure the safety of your information, we take proactive steps when we notice your account may be at risk. Our system identifies email and password combinations found in suspicious online activity, prompting this security measure if your account is affected.

Steps to Secure Your Account
If you receive a notification about a compromised password:

1. Your password will be reset for security. During your next login, you'll be prompted to create a new password.
2. To reset your password immediately, visit the login page and follow the instructions to create a strong new password.
3. Consider enabling Multi-Factor Authentication for added security, which provides an extra layer of protection for your account.

Understanding the Importance of Strong Security Practices
At Canva, your security is our priority. Regularly updating your password and using a robust password ensures enhanced protection against unauthorized access. Additionally, Multi-Factor Authentication greatly reduces potential risks.

If This Information Doesn't Help
Should these instructions not resolve your query, or if you experience issues logging in or resetting your password, please reach out to us with details of your concern so we can assist further.

Ensuring Your Ease and Safety
We appreciate your cooperation in these security measures and are committed to maintaining the highest standards to protect your account and personal information. Your understanding and prompt action helps keep your data safe.