Understanding Canva's Security Measures

When to Use This Guide
This guide is designed to help you navigate security-related concerns and features that Canva offers to protect your data and accounts.

Overview of Security at Canva
At Canva, your security is our priority. From account protection to data encryption, our systems are designed to keep your information safe and private. Whether you’re worried about phishing attempts or need to understand how your data is stored, this guide provides the clarity you need. Our dedicated security team works continuously to enhance our platform’s defenses against unauthorized access and privacy breaches.

Security Practices and Features

1. **Account Protection:** Keep your account secure by using strong passwords and updating them regularly. Familiarize yourself with ways to secure your account from unauthorized access.

1. **Antivirus Alerts:** If your security program flags Canva, try adding Canva to your antivirus whitelist. We continually work to resolve any false flags with antivirus vendors.

1. **Bug Bounty Program:** We encourage ethical security research. If you discover a potential security vulnerability on Canva, you can report it through our responsible disclosure programs.

1. **Phishing and Spam Concerns:** We are aware that some users have encountered phishing attempts using our platform. We have robust processes to take down malicious content quickly and are consistently improving our detection abilities.

1. **Data Security and Regulations:** Your designs and personal data are stored securely and comply with international data privacy laws. We utilize advanced encryption methods to protect your data.

1. **Impacted by Suspicious Emails?** If you receive spam emails posing as Canva, use the email features of your provider to block or report them. Regular checks and protective measures help mitigate such issues.

Frequently Asked Questions

• **How is my data stored?** Your data is securely stored in encrypted formats within our cloud storage systems, ensuring only authorized access is permitted.

• **Are my designs private?** Yes, all designs are private by default and can only be accessed by you unless you share them explicitly.

• **What should I do if I suspect a phishing attempt?** Report any suspicious messages to your email provider and consider changing your password for extra security.

Let Us Know
At Canva, we value your feedback. If you encounter an issue not addressed in this guide, please let us know so we can enhance your experience and provide the necessary assistance.