My website is slow

When your Website is loading slowly or taking longer than usual, it may have something to do with the file size, network connectivity, or browser compatibility. You can try our recommended troubleshooting steps here to fix the issue.

If the software is lagging or running slow, see [SOFTWARE NAME] is lagging or running slow.

Additionally, If the software stops responding or crashes, see [SOFTWARE NAME] is crashing or freezing when I use it.

 

Before you start troubleshooting, visit the [SOFTWARE NAME] Status page to check for reported issues.

Run a speed and performance test

We recommend performing a quick speed test and a performance test before reaching out to support. This will help us identify whether the issue is with your device or internet service provider.

Use the recommended technical requirements

For best performance, we recommend using minimum specifications when visiting a software website. See Technical requirements for more information.

Reduce your design’s file size and elements

Your website may run slow due to a large file size which requires a large amount of data to load. A large file size is due to:

• a large number of embeds and videos
• there are a lot of pages, or there are a lot of images, elements, videos, embeds, or animated text on a page

To reduce the file size:

1. If there are elements that can be grouped together, compose them into a single element. You can export them as an image, and then re-upload them into your website design.
2. If you still have hundreds of elements in your design, consider reducing them.

Use less fonts

Each font used in a website affects the overall performance. We recommend using up to three fonts in a single website. See Formatting text for more information on setting fonts.

Try refreshing your browser and clearing your cache

Accumulated cached data can sometimes cause trouble. Clear your browser’s cache and then refresh the the software page you’re on. 

Note that doing this may log you out of other sites.

 

If you still need help loading your design, contact our Support Team. Please be as detailed as possible in your request. Make sure to include the following:

• Link to your design
• Link to your published website
• Screenshot of the error message you’re seeing (if you see one)
• Troubleshooting steps you’ve tried
• Speed and performance test results

 

People also viewed

the software is lagging or running slow

When the software is taking longer than usual to load the screen or respond to your actions, it may have something to do with network connectivity or browser compatibility. You can try our recommended troubleshooting steps here to fix the issue. If you need help downloading your design, check out I can’t download my design or video . Additionally, If the software stops responding or crashes, see the software is crashing or freezing when I use it . Before you start troubleshooting, visit the the software Status page to check for reported issues. Checking your network connectivity Ensure you have a fast and stable internet connection. If you’re using a VPN, turn it off, then on. Close other apps or tabs running in the background that are not in use. Checking your browser compatibility Make sure you’re using the software on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge) or switch to a different device. If you’re using a supported browser, check if the version is updated. Learn more about our minimum technical requirements . Clear your browser’s cache and then refresh the software page you’re on. Note: Clearing your browser cache may log you out from other sites. You may also try the Mac or Windows desktop app. If you’re already using the desktop app, reinstall it. Checking your network connectivity Try changing your internet connection. If you’re using a VPN, turn it off, then on. Close other apps or tabs running in the background that are not in use. Checking your browser compatibility Try the software on a supported web browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge) or switch to a different device. If you’re using a supported web browser, check if you have the latest software app version. If not. update to the latest version of the the software app. Learn more about our minimum technical requirements .

the software is crashing or freezing when I use it

When the software crashes or freezes, it might be due to an outdated browser or app version, intermittent internet connection, or ongoing app issues. Here are some things that you can do when this happens. the software works best with updated browsers. Here’s how to check and update your browser’s version . Ensure you have a fast and stable internet connection. We suggest running a speed test to check your connection quality. Use [SOFTWARE NAME] on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge), or switch to a different device. Check if your browser’s version is updated. Learn more about our minimum technical requirements . We recommend running a performance test , as this will help us determine whether the issue is with your device. Close other apps or tabs running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Try accessing [SOFTWARE NAME] in private/incognito mode. This disables browser plugins that may be causing issues when loading [SOFTWARE NAME]. Try clearing your browser’s cache and then refresh the [SOFTWARE NAME] page you’re on. However, clearing your browser cache may log you out from other sites. Check if your operating system (OS) meets the minimum version: Android 6.0 (Marshmallow) or higher. Check if your device has at least 150 MB of available memory space. Update to the latest version of the [SOFTWARE NAME] app. Try logging out and then logging back into your [SOFTWARE NAME] account. Close other apps running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Ensure you have a fast and stable internet connection. Clear data by going to your device’s Settings . Open Apps & Notifications and select App Info . Choose [SOFTWARE NAME] , then Storage . Tap Clear Data . Check if your operating system (OS) meets the minimum version: iOS 13 or higher. Check if your device has at least 150 MB of available memory space. Update to the latest version of the [SOFTWARE NAME] app. Try logging out and then logging back into your [SOFTWARE NAME] account. Close other apps running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Ensure you have a fast and stable internet connection. If you’re seeing an error message saying “ We’ve locked the editor because we couldn’t save your changes ”, see Editor is locked and not saving for a solution.

[SOFTWARE NAME] status error (web)

If you’re experiencing problems using or accessing [SOFTWARE NAME], check our status page first to see if there are reported issues. Check [SOFTWARE NAME]’s status now. If all systems are operational but you still encounter problems, check the following to help resolve the issue: Ensure that your internet connection is stable. Try resetting it, if possible. Check if your device or browser meets [SOFTWARE NAME]’s minimum technical requirements . Make sure that your design has a maximum of 50 videos/GIFs, and with a maximum total of 300 elements. If you have more, try splitting your design in parts: - Duplicate the design and delete some pages from each part to stay within the maximum total of elements allowed. - Manually save each design by clicking File from the toolbar above the editor, and by selecting Save . You can also check our Fix a problem section for solutions to other issues. If you’re designing on a partner website through the [SOFTWARE NAME] Button and the status page is clear, contact the partner website for help as the issue is not related to [SOFTWARE NAME]. If you still need help, you can contact our Support Team . Please select the right issue category and be as detailed as possible in your request. Related articles: Changes didn’t save Missing designs

Technical requirements

To help ensure a smooth design experience, we recommend the minimum specifications below. We recommend performing a quick speed test and a performance test before reaching out to support. This will help us identify whether the issue is with your device or internet service provider. Internet connection To avoid saving problems while designing, make sure your internet connection is stable . For security reasons, using [SOFTWARE NAME] requires connections with a TLS version of 1.2 or higher . We don’t support versions 1.0 and 1.1 because they’re not considered safe and have been deprecated by the IETF in 2018 . Desktop and mobile browser ([SOFTWARE NAME].com) [SOFTWARE NAME] will no longer support old browser versions. Update to the latest versions of these browsers on your device, and make sure that JavaScript is enabled : Google Chrome , version 86 or higher Mozilla Firefox , version 88 or higher Safari , version 13 or higher Microsoft Edge , version 89 or higher Opera, version 76 or higher iPhone and iPad mobile apps Download [SOFTWARE NAME] for iOS Operating system iOS 13.0 or higher Minimum of 50MB free memory space We no longer support iOS app version 4.43.0 and below. Android app Download [SOFTWARE NAME] for Android Operating system Android 6.0 (Marshmallow) or higher Desktop app Download [SOFTWARE NAME] for Windows or [SOFTWARE NAME] for Mac For Windows For Mac CPU At least 1 GHz (dual-core) or faster processor 64-bit Intel or Apple M1 RAM 1GB (4GB recommended) 2GB (4GB recommended) OS Windows 10 (Version 1909) or higher MacOS 10.15 (Catalina) or higher Free space 1GB 1 GB

[SOFTWARE NAME] is lagging or running slow

When [SOFTWARE NAME] is taking longer than usual to load the screen or respond to your actions, it may have something to do with network connectivity or browser compatibility. You can try our recommended troubleshooting steps here to fix the issue. If you need help downloading your design, check out I can’t download my design or video . Additionally, If [SOFTWARE NAME] stops responding or crashes, see [SOFTWARE NAME] is crashing or freezing when I use it . Before you start troubleshooting, visit the [SOFTWARE NAME] Status page to check for reported issues. Checking your network connectivity Ensure you have a fast and stable internet connection. If you’re using a VPN, turn it off, then on. Close other apps or tabs running in the background that are not in use. Checking your browser compatibility Make sure you’re using [SOFTWARE NAME] on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge) or switch to a different device. If you’re using a supported browser, check if the version is updated. Learn more about our minimum technical requirements . Clear your browser’s cache and then refresh the [SOFTWARE NAME] page you’re on. Note: Clearing your browser cache may log you out from other sites. You may also try the Mac or Windows desktop app. If you’re already using the desktop app, reinstall it. Checking your network connectivity Try changing your internet connection. If you’re using a VPN, turn it off, then on. Close other apps or tabs running in the background that are not in use. Checking your browser compatibility Try [SOFTWARE NAME] on a supported web browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge) or switch to a different device. If you’re using a supported web browser, check if you have the latest [SOFTWARE NAME] app version. If not. update to the latest version of the [SOFTWARE NAME] app. Learn more about our minimum technical requirements .

[SOFTWARE NAME] is crashing or freezing when I use it

When [SOFTWARE NAME] crashes or freezes, it might be due to an outdated browser or app version, intermittent internet connection, or ongoing app issues. Here are some things that you can do when this happens. [SOFTWARE NAME] works best with updated browsers. Here’s how to check and update your browser’s version . Ensure you have a fast and stable internet connection. We suggest running a speed test to check your connection quality. Use [SOFTWARE NAME] on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge), or switch to a different device. Check if your browser’s version is updated. Learn more about our minimum technical requirements . We recommend running a performance test , as this will help us determine whether the issue is with your device. Close other apps or tabs running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Try accessing [SOFTWARE NAME] in private/incognito mode. This disables browser plugins that may be causing issues when loading [SOFTWARE NAME]. Try clearing your browser’s cache and then refresh the [SOFTWARE NAME] page you’re on. However, clearing your browser cache may log you out from other sites. Check if your operating system (OS) meets the minimum version: Android 6.0 (Marshmallow) or higher. Check if your device has at least 150 MB of available memory space. Update to the latest version of the [SOFTWARE NAME] app. Try logging out and then logging back into your [SOFTWARE NAME] account. Close other apps running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Ensure you have a fast and stable internet connection. Clear data by going to your device’s Settings . Open Apps & Notifications and select App Info . Choose [SOFTWARE NAME] , then Storage . Tap Clear Data . Check if your operating system (OS) meets the minimum version: iOS 13 or higher. Check if your device has at least 150 MB of available memory space. Update to the latest version of the [SOFTWARE NAME] app. Try logging out and then logging back into your [SOFTWARE NAME] account. Close other apps running in the background but are not in use. Visit the [SOFTWARE NAME] Status page to check for reported issues. Ensure you have a fast and stable internet connection. If you’re seeing an error message saying “ We’ve locked the editor because we couldn’t save your changes ”, see Editor is locked and not saving for a solution.

[SOFTWARE NAME] status error (web)

If you’re experiencing problems using or accessing [SOFTWARE NAME], check our status page first to see if there are reported issues. Check [SOFTWARE NAME]’s status now. If all systems are operational but you still encounter problems, check the following to help resolve the issue: Ensure that your internet connection is stable. Try resetting it, if possible. Check if your device or browser meets [SOFTWARE NAME]’s minimum technical requirements . Make sure that your design has a maximum of 50 videos/GIFs, and with a maximum total of 300 elements. If you have more, try splitting your design in parts: - Duplicate the design and delete some pages from each part to stay within the maximum total of elements allowed. - Manually save each design by clicking File from the toolbar above the editor, and by selecting Save . You can also check our Fix a problem section for solutions to other issues. If you’re designing on a partner website through the [SOFTWARE NAME] Button and the status page is clear, contact the partner website for help as the issue is not related to [SOFTWARE NAME]. If you still need help, you can contact our Support Team . Please select the right issue category and be as detailed as possible in your request. Related articles: Changes didn’t save Missing designs

Technical requirements

To help ensure a smooth design experience, we recommend the minimum specifications below. We recommend performing a quick speed test and a performance test before reaching out to support. This will help us identify whether the issue is with your device or internet service provider. Internet connection To avoid saving problems while designing, make sure your internet connection is stable . For security reasons, using [SOFTWARE NAME] requires connections with a TLS version of 1.2 or higher . We don’t support versions 1.0 and 1.1 because they’re not considered safe and have been deprecated by the IETF in 2018 . Desktop and mobile browser ([SOFTWARE NAME].com) [SOFTWARE NAME] will no longer support old browser versions. Update to the latest versions of these browsers on your device, and make sure that JavaScript is enabled : Google Chrome , version 86 or higher Mozilla Firefox , version 88 or higher Safari , version 13 or higher Microsoft Edge , version 89 or higher Opera, version 76 or higher iPhone and iPad mobile apps Download [SOFTWARE NAME] for iOS Operating system iOS 13.0 or higher Minimum of 50MB free memory space We no longer support iOS app version 4.43.0 and below. Android app Download [SOFTWARE NAME] for Android Operating system Android 6.0 (Marshmallow) or higher Desktop app Download [SOFTWARE NAME] for Windows or [SOFTWARE NAME] for Mac For Windows For Mac CPU At least 1 GHz (dual-core) or faster processor 64-bit Intel or Apple M1 RAM 1GB (4GB recommended) 2GB (4GB recommended) OS Windows 10 (Version 1909) or higher MacOS 10.15 (Catalina) or higher Free space 1GB 1 GB