Elements are missing from my download

Here are some things you can do when pages, elements, or images are missing on your downloading design but you can see them in the Canva editor.

Try a different browser

Different browsers can export designs differently. Try a different browser and see if that resolves the issue. Check out our minimum technical requirements for the list of Canva’s supported browsers.

If you’re still having issues after downloading on different browsers, try these:

• Clear accumulated browser history, cookies, and cache, as these can cause trouble sometimes. Note that doing this may get you logged out from other sites.
• Use an Incognito Browser. This disables browser plugins that can cause issues in Canva.

Upgrade to the latest version of the Canva app

For mobile app users, make sure you’re on the latest version of the Canva app. We regularly release updates that improve performance and fix minor bugs.

If you’re on the latest version of the app but still have issues, try these:

• Log out of the app, then log back in.
• Ensure your device has the latest operating system version. Learn more about our minimum technical requirements.
• Restart your device.

Add emojis from the Apps tab

For emojis to be visible on your downloaded design, you need to add them from the Apps tab of the editor. Learn more about adding emojis to your design.

Check for uploaded media that has been deleted

If you used uploaded media and they’re missing on your downloaded design, check if they’ve been deleted. For media you uploaded, check Trash and recover them if still possible. You can also reupload the media files if you still have them in your device.

For media that others uploaded, please reach out to the person who uploaded them and ask if they can still recover or reupload the files.

Learn about recovering deleted media.

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Related article:

• Images disappear when I download my video

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Pages are missing from my downloaded design

If pages are missing in your downloaded design, but you can see them in the editor, there’s usually something going on in your browser or app. If you’re downloading on the web browser Try a different browser Different browsers can export designs differently. Try a different browser and see if that resolves the issue. Canva’s supported browsers are Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. If you’re still having trouble, try these troubleshooting steps: Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes. Use an Incognito Browser–this disables browser plugins that can cause issues in Canva. If you’re downloading on the app Make sure you’re on the latest version of the Canva app. We regularly release updates that improve performance and fix minor bugs. If you’re on the latest version of the app but you’re still having trouble, try these troubleshooting steps: Log out of the app then log back in. Ensure your device has the latest operating system version (iOS 13 or higher). Restart your device

Images disappear when I download my video

We’re aware of an issue where images and elements added disappear or turn white when downloading videos and animations. This issue seems to be affecting the iOS app. We understand how frustrating this is. Our team is working on a solution, and we hope it'll be resolved in the near future. For now, here are some steps you can try to fix it: Force close your app. Close extra apps that you're not using at the moment. Switch your internet connection from mobile data to Wi-Fi. Clear Data by going to Settings > Apps & notifications > App Info > Canva > Storage > Clear Data . Restart your phone. Try downloading your design again. To get the best experience from Canva, remember to keep your app updated regularly. As a workaround , you can also download your design using any of the following supported browsers: Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge. If the error icon shows up on your video, follow the steps found in My video won’t playback . Related article: Elements are missing from my download

Lines, texts, or images moved during download

Try a different browser Different browsers can export some elements differently. If elements, text or images in your design appear to have moved or changed size during download, try to download your design again on a different browser. Canva’s supported browsers are Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. If switching to another browser doesn’t help, try the following steps. Log out and then log back into your Canva account. Make sure there’s stable internet connection so all your design changes will be saved completely. Open your design. Set the zoom on your browser to 100%. Set the zoom on the Canva editor to 100%. Check if your elements are aligned and re-align if needed. If you have text boxes, check the section below for an added solution. Select the elements in your design to check if they are grouped. If they are grouped , click on Ungroup on the editor toolbar. If they aren’t grouped, make sure to not click on Group. Wait for the message “All changes saved” to appear on the menu bar above the editor. You can also manually save your design by clicking on File then Save from the editor menu bar. Optional: Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes. Try to download your design again. Adjusting text boxes For text that moved during download, click and drag the horizontal resize handles outwards and then back to its original size. Tip : Extra spaces in a text box can also sometimes cause text misalignment in your downloaded design. Check and make sure there are no extra spaces in between words in your texts. After the changes are saved, try downloading your design again. Adjusting lines If a line element in your design appears shorter when you download, try to replace them with a line graphic. Go to your design and delete the line element that appears shorter when you download. Select Elements from the side panel, then search for “lines” in the search bar. Instead of using an element from the Lines & shapes section, go to the Graphics tab instead. Find and select a line graphic to use. Download your design again.

Download a selection in your design

Download parts of your design to your computer or mobile device. Select the portion you want to download. You can click and drag over the items or hold Shift and click to add other elements to the selection. Right-click on your selection and select Download Selection . Select the file type you want to download your design in. Click Download . If you used paid elements, click Pay and Download . Select the elements you want to download. Tap and hold an element until a menu appears, then tap on Select Multiple . Tap on other elements to add them to the selection. Tap Download Selection from the menu. Select the file type you want to download your design in. Tap Download . If you used paid elements, tap Pay and Download . If you’re having problems downloading your design, head over to I can’t download my design or video or Lines, texts, or images moved during download for solutions.

Pages are missing from my downloaded design

If pages are missing in your downloaded design, but you can see them in the editor, there’s usually something going on in your browser or app. If you’re downloading on the web browser Try a different browser Different browsers can export designs differently. Try a different browser and see if that resolves the issue. Canva’s supported browsers are Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. If you’re still having trouble, try these troubleshooting steps: Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes. Use an Incognito Browser–this disables browser plugins that can cause issues in Canva. If you’re downloading on the app Make sure you’re on the latest version of the Canva app. We regularly release updates that improve performance and fix minor bugs. If you’re on the latest version of the app but you’re still having trouble, try these troubleshooting steps: Log out of the app then log back in. Ensure your device has the latest operating system version (iOS 13 or higher). Restart your device

Images disappear when I download my video

We’re aware of an issue where images and elements added disappear or turn white when downloading videos and animations. This issue seems to be affecting the iOS app. We understand how frustrating this is. Our team is working on a solution, and we hope it'll be resolved in the near future. For now, here are some steps you can try to fix it: Force close your app. Close extra apps that you're not using at the moment. Switch your internet connection from mobile data to Wi-Fi. Clear Data by going to Settings > Apps & notifications > App Info > Canva > Storage > Clear Data . Restart your phone. Try downloading your design again. To get the best experience from Canva, remember to keep your app updated regularly. As a workaround , you can also download your design using any of the following supported browsers: Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge. If the error icon shows up on your video, follow the steps found in My video won’t playback . Related article: Elements are missing from my download

Lines, texts, or images moved during download

Try a different browser Different browsers can export some elements differently. If elements, text or images in your design appear to have moved or changed size during download, try to download your design again on a different browser. Canva’s supported browsers are Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. If switching to another browser doesn’t help, try the following steps. Log out and then log back into your Canva account. Make sure there’s stable internet connection so all your design changes will be saved completely. Open your design. Set the zoom on your browser to 100%. Set the zoom on the Canva editor to 100%. Check if your elements are aligned and re-align if needed. If you have text boxes, check the section below for an added solution. Select the elements in your design to check if they are grouped. If they are grouped , click on Ungroup on the editor toolbar. If they aren’t grouped, make sure to not click on Group. Wait for the message “All changes saved” to appear on the menu bar above the editor. You can also manually save your design by clicking on File then Save from the editor menu bar. Optional: Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes. Try to download your design again. Adjusting text boxes For text that moved during download, click and drag the horizontal resize handles outwards and then back to its original size. Tip : Extra spaces in a text box can also sometimes cause text misalignment in your downloaded design. Check and make sure there are no extra spaces in between words in your texts. After the changes are saved, try downloading your design again. Adjusting lines If a line element in your design appears shorter when you download, try to replace them with a line graphic. Go to your design and delete the line element that appears shorter when you download. Select Elements from the side panel, then search for “lines” in the search bar. Instead of using an element from the Lines & shapes section, go to the Graphics tab instead. Find and select a line graphic to use. Download your design again.

Download a selection in your design

Download parts of your design to your computer or mobile device. Select the portion you want to download. You can click and drag over the items or hold Shift and click to add other elements to the selection. Right-click on your selection and select Download Selection . Select the file type you want to download your design in. Click Download . If you used paid elements, click Pay and Download . Select the elements you want to download. Tap and hold an element until a menu appears, then tap on Select Multiple . Tap on other elements to add them to the selection. Tap Download Selection from the menu. Select the file type you want to download your design in. Tap Download . If you used paid elements, tap Pay and Download . If you’re having problems downloading your design, head over to I can’t download my design or video or Lines, texts, or images moved during download for solutions.