I used the wrong shipping address

If you placed a print order with the wrong shipping address, you might still be able to change it.

 

You can only change the shipping address within two hours after placing it. It should also be in the Order Placed or Processing status. Learn how to check your print order status.

 

 

1. From the homepage, go to Settings.
2. Select Purchase history.
3. Click View order.
4. Select Edit address.
5. Enter the correct address. You can only enter an address that’s within the same country as the original address.
6. Select Update address to finish.

 

What can I do past the two hours?

If more than two hours have passed since placing your order, you can no longer change its shipping address. However, you can contact us and we’ll work on a solution for you.

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My order is late or never arrived

We’re sorry to hear that your order didn’t arrive on time. If your order has shipped, it will have an assigned courier and tracking number. Please check with the courier for updates. You can find the courier details and your order’s tracking number in the Purchase history. Learn how to check your order details . Track the latest updates on your order by heading over to Purchase history in Settings . If your order is late and has not yet shipped or if you need more help, please contact us . Please be as detailed as possible so we can better assist you. Related articles: I'm not happy with my print order I need to cancel or change my order I’m having print order collection issues I’m having trouble submitting my order Why can't I print my design? The Print button is unavailable

Cancel or change a Canva Print order

You may cancel or make limited changes to your order within two hours of placing it. If you need to change the shipping address, please refer to Changing the shipping address section below. However, if you need to change your order details or update your design, you need to cancel your order and place a new one. Canceling a Canva Print order You can cancel specific item/s or your entire orders within two hours of placing them. Learn how to check your print order status . In-store pickup orders can’t be canceled once it’s placed. If you need help, please contact us . From the homepage, go to Settings . Select Purchase history . Under the order’s Actions column, click Cancel order . Select the item/s you’d like to cancel. Click Continue . From the dropdown , select a cancelation reason. Press Cancel order to finish. From the home screen, tap Menu . Tap your profile name. Tap Settings . Select Purchase history . Tap the order you want to cancel. Tap Cancel order . Select the item/s you’d like to cancel. Click Continue . From the dropdown , select a cancelation reason. Tap Cancel order to finish. Changing the shipping address You can only change the shipping address of print orders within two hours of placing them. Learn how to check your print order status . For in-store pickup orders, changing to another store or changing to a delivery option isn't currently available. From the homepage, go to Settings . Select Purchase history . Click View order . Select Edit address . Enter the correct address. You can only enter an address that’s within the same country as the original address. Select Update address to finish. From the home screen, tap Menu . Tap your profile name and then on Settings . Select Purchase history . Tap the order you want to update. Select Edit address . Enter the correct address. You can only enter an address that’s within the same country as the original address. Select Update address to finish. Changing a Canva Print order To make changes to the design or the order details, cancel the order first and place a new one again with the corrections made. We'll process the refund immediately after cancellation. Funds are typically returned to your payment method within 10 to 20 business days, though often much sooner.

I’m not happy with my print order

Not happy with your order? We’re here to help. Contact us within 30 days of receiving your order, and we’ll make it right. You can contact us by filling out this form . You can also reach out through our chat, which is currently in Beta with limited support. Attaching photos of the order and selecting your design makes it quicker for us to help you. We’ll look into each issue accordingly. Depending on the root cause of the issue, we might reprint, refund, or give you a coupon. Related articles: My order is late or never arrived I need to cancel or change my order I’m having print order collection issues I’m having trouble submitting my order Why can't I print my design? The Print button is unavailable

I’m having trouble submitting my order

If the Print button is available but your order isn’t submitting, here are things to try. Check if your preferred payment method is valid or has sufficient funds. You can also use a different payment method, if available. Learn more about Canva’s supported payment methods . Make sure the delivery address is within your region or country. Shipping to a different supported region or country than where you are located is not currently available. Learn more about where Canva prints and ships . Use a different but trusted internet connection, if available. Use a browser that doesn’t use a proxy network. Use a regular browser, not incognito or private mode. If you’re still unable to submit your order, please contact us so we can help. Please be detailed as possible to help us solve the issue faster. Don’t see the Print button? Learn what to do if the Print button is unavailable .

My order is late or never arrived

We’re sorry to hear that your order didn’t arrive on time. If your order has shipped, it will have an assigned courier and tracking number. Please check with the courier for updates. You can find the courier details and your order’s tracking number in the Purchase history. Learn how to check your order details . Track the latest updates on your order by heading over to Purchase history in Settings . If your order is late and has not yet shipped or if you need more help, please contact us . Please be as detailed as possible so we can better assist you. Related articles: I'm not happy with my print order I need to cancel or change my order I’m having print order collection issues I’m having trouble submitting my order Why can't I print my design? The Print button is unavailable

Cancel or change a Canva Print order

You may cancel or make limited changes to your order within two hours of placing it. If you need to change the shipping address, please refer to Changing the shipping address section below. However, if you need to change your order details or update your design, you need to cancel your order and place a new one. Canceling a Canva Print order You can cancel specific item/s or your entire orders within two hours of placing them. Learn how to check your print order status . In-store pickup orders can’t be canceled once it’s placed. If you need help, please contact us . From the homepage, go to Settings . Select Purchase history . Under the order’s Actions column, click Cancel order . Select the item/s you’d like to cancel. Click Continue . From the dropdown , select a cancelation reason. Press Cancel order to finish. From the home screen, tap Menu . Tap your profile name. Tap Settings . Select Purchase history . Tap the order you want to cancel. Tap Cancel order . Select the item/s you’d like to cancel. Click Continue . From the dropdown , select a cancelation reason. Tap Cancel order to finish. Changing the shipping address You can only change the shipping address of print orders within two hours of placing them. Learn how to check your print order status . For in-store pickup orders, changing to another store or changing to a delivery option isn't currently available. From the homepage, go to Settings . Select Purchase history . Click View order . Select Edit address . Enter the correct address. You can only enter an address that’s within the same country as the original address. Select Update address to finish. From the home screen, tap Menu . Tap your profile name and then on Settings . Select Purchase history . Tap the order you want to update. Select Edit address . Enter the correct address. You can only enter an address that’s within the same country as the original address. Select Update address to finish. Changing a Canva Print order To make changes to the design or the order details, cancel the order first and place a new one again with the corrections made. We'll process the refund immediately after cancellation. Funds are typically returned to your payment method within 10 to 20 business days, though often much sooner.

I’m not happy with my print order

Not happy with your order? We’re here to help. Contact us within 30 days of receiving your order, and we’ll make it right. You can contact us by filling out this form . You can also reach out through our chat, which is currently in Beta with limited support. Attaching photos of the order and selecting your design makes it quicker for us to help you. We’ll look into each issue accordingly. Depending on the root cause of the issue, we might reprint, refund, or give you a coupon. Related articles: My order is late or never arrived I need to cancel or change my order I’m having print order collection issues I’m having trouble submitting my order Why can't I print my design? The Print button is unavailable

I’m having trouble submitting my order

If the Print button is available but your order isn’t submitting, here are things to try. Check if your preferred payment method is valid or has sufficient funds. You can also use a different payment method, if available. Learn more about Canva’s supported payment methods . Make sure the delivery address is within your region or country. Shipping to a different supported region or country than where you are located is not currently available. Learn more about where Canva prints and ships . Use a different but trusted internet connection, if available. Use a browser that doesn’t use a proxy network. Use a regular browser, not incognito or private mode. If you’re still unable to submit your order, please contact us so we can help. Please be detailed as possible to help us solve the issue faster. Don’t see the Print button? Learn what to do if the Print button is unavailable .