I can’t log in

Can’t log in to your account? We’re here to help. Check the following log-in issues and how to solve them.

I have password issues

Resolve this by resetting your password from the login page. Learn more about resetting your password.

I see an “Account already exists” error

This can appear when you created an account using Google or Facebook but have changed your email from the Canva Settings.

Fix this error by following these steps.

1. Log in using your email and password. You should have a password set up when you changed the email.
2. Go to Settings.
3. From the Your account tab, disconnect your Google or Facebook account. Learn how to disconnect linked accounts.
4. Log out from your account.
5. From the login page, select Continue with Google or Continue with Facebook to connect again to your preferred account.

The Google or Facebook authorization pop-up closes automatically

This usually happens because of pop-up blockers. To fix this, disable any pop-up blockers and then try logging in again.

You can also try logging in using a different browser. Learn about our supported browsers.

If you’re logging in through Facebook and the issue isn’t fixed, see the “You must authorize Canva to sign in with Facebook” section below.

I see a “You must authorize Canva to sign in with Facebook” error

This happens if the Canva and Facebook linking was unsuccessful while creating your Canva account. You can fix this by removing Canva from your Facebook account. Learn more about removing apps connected to your Facebook account (via Facebook Help Center).

After unlinking your accounts, you can now create a Canva account through Facebook. Learn more about creating a Canva account.

I see an “Account is locked” error

This can happen for the following reasons:

• You were part of a managed Canva account and were removed from it. Resolve this by contacting the account owner/manager or IT admin.
• You might’ve violated Canva’s Terms of Use and Acceptable Use Policy. You can contact us to confirm if this is the case.

I don’t have access to my email

This usually happens when you’re using your work email and you’ve left the company or organization. Learn what to do when you can’t access your email.

I see a “We can't continue for security reasons. Try to connect to a different Wi-Fi network, turn off any VPNs, or use another browser. If you still need help, contact us with the error code <requestID>”

Fix this error by following these troubleshooting steps:

1. Connect to a different Wi-Fi network.
2. Ensure that there are no VPNs used.
3. Make sure to use Google Chrome when logging in.

I see the error "Error 403: disallowed_useragent"

This error means you may be using a browser accessed through another app when trying to log in.

This happens when a design link is shared via WhatsApp, Facebook Messenger, Instagram, or another app that opens the link in the app’s own browser window.

To fix the error, here’s what you can do:

Open the link with your default browser or the Canva app. You can click the link again and choose your default browser when your device asks how you’d like to open the link. If the pop up doesn’t show, simply copy and paste the link in your browser.

 

If you still need help, you can contact us. Please be detailed as possible so we can solve the issue faster.

 

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Reset password (web)

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Log in using Single Sign-On (SSO)

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Log out of Canva (web)

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Reset password (web)

If you’ve forgotten your password, you can reset it from the login page. Reset your password now. Go to the login page . Click Forgot password? at the lower part of the login form. Enter your account email, and click Continue . Check your account's email for the password reset email. Click the Reset password button from the email. Enter a new password. Try making it at least 8 characters long. See this article for tips on picking a strong password and for other ways you can secure your account. If you can’t find the password reset email, see this article for possible reasons and solutions. If you no longer have access to your account email, click here for help.

Log in using Single Sign-On (SSO)

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Log out of Canva (web)

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